Priavcy Policy

Privacy Policy

This website (https://temoata.org) and all of its content are owned by Te Moata Retreat Centre.

Below, you will find our privacy policy, which describes how we collect, use, process, and distribute your information. We do not use or share your information with anyone except as described in this policy. The use of information collected through our website shall be limited to the purposes of this policy.

By using our website, you consent to this policy.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU?

Contact Forms

If you submit a contact form on our website, we collect the data shown in the contact form, including your name, email address, and message, as well as your IP address and browser user agent string to help with spam detection.

The submitted information is emailed to us at retreat@temoata.org so we can respond to your inquiry. This information is stored securely and retained for up to two years.

Bookings and Event Registrations

When you register for a retreat, event, or book accommodation, we collect details including:

• Your name, email address, phone number, and billing information
• Dietary or special accommodation requests
• Payment details (processed securely through third-party payment providers)
• Any additional information you choose to provide

This information is used to process your booking, respond to inquiries, and comply with legal requirements.

Payments

All payments made through our website are processed securely via third-party payment gateways. We do not store your credit card or payment details on our servers. Please refer to the payment processor’s privacy policy for details on how your payment information is handled.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if you visited the originating website, which may collect data about you, use cookies, or track interactions.

Communication and Marketing

If you opt-in to receive our newsletters or marketing emails, we may use your personal information to send updates about our retreats, events, or special offers. You can opt out at any time by clicking the unsubscribe link in our emails.

HOW LONG DO WE STORE YOUR DATA?

We store collected information for as long as necessary to fulfill its purpose, or as required by law. This includes:

• Booking and transaction records: Retained for up to seven years for tax and legal compliance.
• Contact form submissions: Stored for up to two years.
• Marketing email subscriptions: Retained until you opt out.

YOUR RIGHTS OVER YOUR DATA

You have the right to:

• Request a copy of the personal data we hold about you.
• Request that we correct or erase any personal data we hold about you (excluding data we are required to keep for legal or security purposes).
• Withdraw consent for marketing communications.

To make a request regarding your personal data, contact us at marketing@temoata.org.

HOW DO WE PROTECT YOUR INFORMATION?

Our website is secured with encryption technologies to protect your personal data. Access to personal data is restricted to authorised personnel only. All transactions are processed through secure third-party payment providers.

COOKIES

Our website uses cookies to enhance user experience. Cookies are small files stored on your computer that help us understand website traffic and usage patterns. You can disable cookies through your browser settings, but some website functions may not work correctly.

We use the following types of cookies:

• Necessary Cookies: Required for essential website functions.
• Analytical Cookies: Help us understand visitor behavior to improve our website.
• Functionality Cookies: Recognise returning visitors and remember preferences.
• Marketing Cookies: Track interactions with our content for marketing purposes.

THIRD-PARTY DISCLOSURE

We do not sell, trade, or share your personal information with third parties, except:

• Google Analytics: For tracking website traffic and improving user experience.
• Payment Providers: For secure transaction processing.
• Email Marketing Services: To send newsletters and updates (you can opt out anytime).

CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time. Any changes will be posted on this page, and significant updates will be communicated via email where applicable.

For any questions about this privacy policy, please contact us at marketing@temoata.org.